If you searched for a passport expediter this year, you may have seen HelloGov through search, the CLEAR travel program or retail partnerships. Here is how its published service fees and support compare with ours.
We are 24 Hour Passport & Visas, a registered passport courier based in Los Angeles. People ask us regularly how we compare to HelloGov. Fair question. Here is a direct answer, category by category, with sources you can check yourself.
Price, Side by Side
Government charges depend on the applicant, document and options selected. For an adult passport-book renewal, the $130 application fee plus $60 expedited processing and optional $23.36 fast return delivery total $213.36. An acceptance fee can apply to a new application. These charges are separate from private service fees. See the State Department fee schedule and confirm delivery and other charges in your itemized quote.
| Timeline | HelloGov | 24 Hour Passport & Visas | Service-fee saving |
|---|---|---|---|
| Standard (2-3 weeks) | Smart: $197 | Standard expedite (10-14 days): $149 | $48 (24%) |
| 6-10 business days | Rush: $399 | Rush: $249 | $150 (38%) |
| 4-6 business days | Express: $649 | Priority: $349 | $300 (46%) |
| Emergency | Emergency (3-4 business days): $749 | Emergency (2-4 business days): $469 | $280 (37%) |
| No rush, full handling | No directly comparable offer verified | $69 |
Published service fees checked September 11, 2026: HelloGov passport-renewal rates and our published fees. On the advertised 4-6-business-day options, $649 versus $349 is a $300 difference, or 46.2% lower service fee. Across Rush, Priority/Express and Emergency, the service-fee differences range from 37.4% to 46.2%, averaging about 40% across those three rows. Standard savings are 24.4%. Government fees, delivery charges and discounts affect the total cost. The emergency ranges overlap: HelloGov advertises 3-4 business days and we advertise 2-4 business days. Confirm availability, when processing begins and whether delivery is included; the ranges do not guarantee faster fulfillment for your case.
Who Is Actually Handling Your Application
This is the difference that matters most and gets discussed least.
HelloGov describes an AI-assisted application platform with specialist support and a network of registered couriers. Its current website also identifies HelloGov itself as a registered passport expeditor and describes a combined platform with iVisa. Read its current service description.
24 Hour Passport & Visas is the courier. Our staff reviews your documents by hand, catches photo and paperwork problems before submission, and hand-carries applications to the passport agency. When something goes sideways two days before your flight, you call 310-913-7804 and talk to the person handling your file. Our office is at 8170 Beverly Blvd, Suite 101 in Los Angeles, and we also serve San Francisco, Chicago, and Raleigh.
If having a local point of contact matters to you, call our Los Angeles team to discuss your documents and departure date. Ask either provider who will review and carry your documents, how updates are delivered and who will answer questions about your case.
Track Record and Accountability
Check each company’s Better Business Bureau profile and recent reviews before choosing a provider. The following information was checked September 11, 2026:
HelloGov AI Inc (Miami, FL): its BBB profile states that it is not accredited. Its complaint page includes customer allegations about separate government fees and refund eligibility. Several inspected August cases also show refunds and customer-accepted resolutions. Read the complaint, business response and final outcome together; these reports do not establish every customer’s experience.
24 Hour Passport & Visas: 15+ years serving Los Angeles. Our reviews are from local customers who walked in, called, or were referred. We put our address and phone number on every page because our business depends on people finding us again.
HelloGov is a real company with real customers. Non-accreditation alone does not establish misconduct. For either provider, review the current terms and ask for a full, itemized quote before committing.
Transparency: The Full Price Before You Pay
Our quote includes the government fees in plain sight, itemized, before you commit. You will never learn about the $130 application fee after you have paid us.
Ask each provider to separate its service fee, applicable government charges and delivery costs before you pay. An itemized quote makes the comparison clearer and helps you understand what is included.
Where HelloGov Is a Reasonable Choice
An honest comparison cuts both ways.
If you prefer an online application flow, HelloGov may be a convenient option. It offers courier services, specialist support and emergency options, alongside visa services through its combined iVisa platform. CLEAR+ members currently receive 10% off HelloGov passport services. Applied to the advertised $649 fee, that is $584.10 versus our $349 fee—a $235.10 service-fee difference. Confirm eligibility and current offer terms.
If you want to discuss your case with our Los Angeles team, start with a call. Compare each provider’s availability, document handling, support and total quote for your application.
Which One Should You Pick?
| Your situation | What to compare |
|---|---|
| Simple renewal, preference for an online flow | Online workflow and available support |
| Trip inside 2-3 weeks | Current availability and when the timing estimate begins |
| Lost or damaged passport before travel | Replacement document requirements and support |
| Visa needed on top of the passport | Passport and visa services for your itinerary |
| Price is a priority | Itemized total after delivery charges and discounts |
How to Check Us, and Them, in Ten Minutes
- Pull up HelloGov’s pricing pages and note the tier fees and what they exclude
- Pull up our pricing page and do the same
- Read both BBB profiles
- Read the most recent 10 Google reviews on our Los Angeles office
- Call us at 310-913-7804 and ask exactly what your situation costs, all-in
Call us with your travel date and application needs, and ask for the complete quote and next steps before deciding.
Frequently Asked Questions
Is HelloGov legitimate?
Yes. HelloGov is a real company offering passport services with specialist support and registered courier partners. Its BBB profile is not accredited. The inspected complaint records include both customer allegations and refunds or resolved outcomes; read the full records and current terms.
Does HelloGov’s price include government fees?
HelloGov states that government fees are separate. The amount depends on the application and selected options. $213.36 is an adult passport-book renewal example with expedited processing and optional fast return delivery, not a universal fee for every applicant.
Why is HelloGov so expensive?
HelloGov’s published service fees range from $197 to $749 across the options compared here. Compare the included service, applicable government fees, delivery and discounts. The advertised price difference does not establish either company’s underlying costs.
What is the best alternative to HelloGov?
24 Hour Passport & Visas offers a local point of contact in Los Angeles, with published service fees from $69 to $469. Call 310-913-7804 to discuss your documents, current availability and an itemized quote. The right choice depends on your application and support needs.
Bottom Line
For the three faster-tier comparisons shown here, our published service fees average about 40% lower, including a $300 difference on the advertised 4-6-business-day option. Government charges, delivery and discounts affect the total. If you want a local point of contact, call our Los Angeles team to discuss your case.
Get the whole number in one call
Southern California or anywhere in the U.S. with a deadline.
8170 Beverly Blvd, Suite 101, Los Angeles
Service prices, the CLEAR+ offer and BBB information checked September 11, 2026 using the direct sources linked above. Advertised processing windows are estimates, not guarantees. Confirm the current terms and full quote for your application.
Related reading: How Much Does It Cost to Expedite a Passport in 2026?